Terms and Conditions

Managed IT Services
Effective date:

Terms and Conditions (with EULA Section)

Terms and Conditions
Managed IT Services
Effective date: 1 July, 2025

Customer Types

Gold Key Clients (Managed Service Clients)

Gold Key clients have an active service agreement with Computers, Inc. and receive managed IT support based on agreed terms, which may include:
  • Flat monthly pricing
  • Priority response times
  • Ongoing preventative maintenance
  • Included services as outlined in the agreement
A signed agreement governs the full scope of services, SLAs, and billing.

Break-Fix Clients (Non-Contracted Support)

Break-Fix clients are served on a per-incident or hourly basis without a long-term agreement. Services are provided on demand and are subject to technician availability. Terms include:
  • Hourly or flat-rate billing as quoted
  • No guaranteed response times
  • Payment due at time of service
  • No obligation for ongoing support

General Terms (Apply to Both Client Types)

Service Hours

  • Standard support is available Monday–Friday, 8:00 AM to 5:00 PM (PST).
  • After-hours or weekend services may incur additional charges unless covered under your Gold Key agreement.

Client Responsibilities

  • Provide access to systems and staff
  • Maintain proper licensing
  • Notify us of any changes to systems
  • For Break-Fix clients: ensure prompt communication during service windows

Confidentiality

  • All client information is kept strictly confidential.
  • We do not sell or share data.

Data Security & Backups

  • Gold Key clients may receive scheduled backups per their plan.
  • Break-Fix clients are responsible for arranging and confirming data backup before service work begins.

Customer Portal and Account Access

Portal Access

If you are provided with access to our customer portal, you are granted a limited, non-exclusive, non-transferable license to use the portal solely for viewing your own account information, invoices, and payment history.

Authentication

Access to the portal and any associated data is restricted to authenticated users only. You must log in with your credentials to view your information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Data Display

The portal displays information from our accounting system (QuickBooks Online) that is specific to your account. You can only view your own data, and only after successful authentication. Other users cannot access your information.

Prohibited Actions

You may not attempt to access information belonging to other users, interfere with the operation of the portal, or use the portal for any unlawful purpose.

No Warranty

The portal is provided “as is” and “as available.” We do not guarantee the accuracy, completeness, or availability of the information displayed.

Termination of Access

We reserve the right to terminate or suspend your access to the portal at any time, without notice, for any reason, including violation of these terms.

Liability Limitation

Computers, Inc. is not liable for indirect damages, including data loss or downtime. Total liability is limited to the amount paid for services in the previous 3 months.

Payment Terms

  • Gold Key: Monthly invoicing, due within 15 days.
  • Break-Fix: Payment is due upon completion of service unless otherwise arranged.

Termination

  • Gold Key: 30 days’ written notice required for cancellation.
  • Break-Fix: No notice needed; services end after each engagement.

Governing Law

These terms are governed by Nevada law. Any disputes will be resolved in Clark County, NV.

Contact Us

Computers, Inc.
🌐 www.cicomputers.com
📞 (702) 450-6104
📧 [email protected]
Open a ticket

Contact us:

Address:

Computers, Inc.

6280 South Valley View Blvd, 

Las Vegas, NV  89118

Hours of operation:

9 am to 5 pm M-F

Phone Number:

702 450 6104

Facebook Twitter Google-plus Wordpress

Your comments and suggestions are always welcome

Contact us