Privacy Policy
Managed IT Services
Effective date:
Privacy Policy
Introduction
Information We Collect
- Personal Information: Name, email address, phone number, company name, billing details
- Device Information: IP address, browser type, operating system, and general device data
- Service Data: Technical logs, ticket details, and system configurations needed to provide IT support
- Website Data: Data from contact forms or newsletter sign-ups on cicomputers.com
- QuickBooks Data: If you are a customer accessing your account portal, we may collect and display information from our accounting system (QuickBooks Online), such as your outstanding invoices and recent payments.
How We Use Your Information
- Provide and manage IT services
- Respond to support requests and inquiries
- Send system alerts, updates, or scheduled maintenance notices
- Improve our services and website performance
- Send newsletters or promotional content (if you opt in)
- Display your billing and payment information:
How We Share Your Information
- Trusted third-party providers (e.g., backup vendors, ticketing platforms) used to deliver our services
- Legal authorities when required by law, subpoena, or court order
Data Security
- Firewall protection
- Secure remote access tools
- Encrypted backups
- Access controls and authentication for technicians
Account Security
Your Rights
- Request access to the personal data we hold about you
- Request correction or deletion of inaccurate or outdated data
- Opt out of non-essential communications
